20 years of expertise

Your partner in omnichannel operational strategy

The URC team, specialized in the B2B, B2C, B2R and D2C distribution sector, supports companies in their omnichannel transformation, from the definition of their business strategy to its operational implementation.

Schedule your free consultation

20 years of expertise

Your partner in omnichannel operational strategy, specialized in B2B, B2C and D2C distribution.

URC is an independent consulting firm specializing in strategy and operational transformation across the entire value chain.

Our team, consisting of experts and senior consultants with an average of 20 years of digital experience, guides companies in their omnichannel transformation, from defining their business strategy to its operational implementation.

We assist you in redefining your business model, your teams, and your processes to address market challenges and meet consumers’ evolving expectations and demands. We are recognized for the quality of our customized interventions, carried out with pragmatism, ethics, and commitment for results.

Schedule your free consultation

Canadian subsidiary of Univers Retail

URC is the Canadian division of Univers Retail, a leader in the European market, and is part of a consortium of over 75 specialists who have contributed too over 800 digital transformation projects.

Discover Univers Retail

Key figures

17,8

$17.8 million (CAD) in revenue in 2022

76

76 team members with operational (80%) and consulting (20%) backgrounds

834

834 mandates completed since the establishment of the firm

Our references

Our expertises

The experts URC experts put in place strategies that take into account your business objectivess, the particularities of your technological ecosystem ecosystem, as well as of all the points of contact with your customers on the the entire value chain. chain.

E-commerce
  • Business model and financial profitability
  • Diagnosis and optimization of the platform
  • Marketplace strategy and integration
  • Recruitment strategy and team management
Supply management
  • Definition of the assortment, prices and promotions
  • E-merchandising for online sales
  • PIM / DAM / Master Data Management / PLM
  • Product Data Governance
CRM and marketing
  • Relationship strategy planning
  • CRM / CDP & CDM / Loyalty program
  • E-marketing / M-marketing / S-marketing
  • Support in budgeting
Omnichannel
  • Operational strategy
  • Digitalization of the points of sale
  • Online and in-store cash management (omnichannel) 
  • Support in planning and budgeting
Governance
  • Alignment of stakeholders
  • Steering of transformation projects and programs 
  • Governance of information systems and organizations
  • Guidance in transformation and change management
Omni supply chain
  • S&OP / Sales Forecasting / Procurement / Flow
  • Supply chain mapping / Lean / Process reengineering
  • Mechanization / Automation / RFID / AMOA (WMS, APS, TMS)
  • Planning of logistics and distribution and transportation

Management team

Managing Partner

Pierre-Yves Tournier

has over 25 years of experience in digital strategy, account management, and management. Equally comfortable in large corporations (IBM and BRP), in agencies or as an independent consultant, he brings a broad background focused on business (before technology), program management, executive coaching and management of multidisciplinary teams.

Having worked in Asia for over 10 years, Pierre-Yves holds a global understanding of digital and organizational transformation challenges. He believes that it is essential to combine strategy and execution, as they are interdependent, and this guiding principle is at the core of URC’s activity.

VP, Canada

Anouk Roy, EMBA

Anouk Roy, EMBA, brings to URC over 25 years of experience in business strategy and expertise in all aspects of marketing. With equal proficiency in manufacturing, wholesale, and retail sectors, she has successfully transformed activation programs, revitalized digital ecosystems, and redesigned customer data strategies, all while enhancing the efficiency of product, marketing, and innovation teams. Anouk’s approach centers around leveraging data as the foundation of her omnichannel strategy. By collaborating closely with operational and sales teams, her ultimate goal is to drive revenue growth.Anouk has vast experience as Director of Marketing from working at Cossette, Fruits & Passion   

Anouk has an extensive experience in managing large marketing and multidisciplinary teams, managing several cost and profit centers. She has also turned around activation programs to make it more profitable as well as transformed product, marketing, digital and innovation teams. 

Her quick understanding of the challenges facing our organizations, her business acumen and her growth mindset build trust in her among her partners, and they have always been satisfied with the quality of the deliverables.

Some organizations she has contributed to in the past: Cossette, an advertising and marketing agency; Fruits & Passion, a network of more than 120 stores in 14 countries; Yvar International, a consulting firm for investors and entrepreneurs; Ivanhoé Cambridge in the shopping centres division; and Cascades PRO, North America. In addition, she has taught Consumer Behaviour and Marketing Fundamentals courses at RMIT, the Royal Melbourne Institute of Technology.  

Senior Manager, Digital Strategy

Maud Barré Miniou

With over 15 years' experience in marketing/communications strategy and digital transformation, Maud has been involved in the evolution of Cirque du Soleil's international recruitment of artists and athletes; the transformation of KPMG's internal communications, corporate culture and employer brand; the centralization of the digital ecosystem; the optimization of product data management; and the launch of ABM programs/strategies with Cascades' preferred partners.

A consultant since 2012, Maud has also been involved in strategic planning, digital strategy and the launch of omnichannel marketing campaigns for various companies in the cultural, human resources and events sectors.

With her global vision, Maud adapts easily to different contexts, sectors, and clienteles, moving seamlessly from B2C to B2B and B2E (HR), for any size of company.

With a bachelor's degree in cultural action from the Université du Québec à Montréal and a major in translation from the Université de Montréal, Maud has completed additional training and certifications: AQTIS 101 (Association québécoise des techniciens et techniciennes de l'image et du son), Google Analytics (Technologia), Technology Entrepreneurship: Lab to Market (HarvardX) and Blockchain Technology (Berkeley University of California).  

Some operational expertise : project and budget management; team restructuring; rebranding; employer brand development; content strategy; web and customer experience optimization (personalized marketing, customer journey, CX, UX, UI); media buying and digital ad production/management (SEO/SEM/SEA, Retail Media, Tiktok, Facebook/Instagram, LinkedIn, YouTube, Google); multimedia production (MusiquePlus, Juste pour Rire, Productions Tribal); event organization (Films Séville, Concepts 360, Bières et saveurs de Chambly); influencer/ambassador program development, etc.

Director, Supply Chain Optimization and OmniSupply® expert

Philippe Merckling

With over 30 years of professional experience, Philippe Merckling Philippe Merckling is an expert in continuous supply chain improvement, mastering the important and subtle relationship between business strategy, logistics and operations.

During his career in the French and Eastern European markets, Philippe has held key, cross-functional roles in store operations, work processes, logistics services and the management of major digital projects, resulting in the optimization of the entire value chain.

As Manager-Consultant for Univers Retail, Philippe has brilliantly contributed to the growth of prestigious European brands, including Auchan, one of the leaders in international mass distribution.

From an omnichannel perspective, Philippe implements OmniSupply® strategies, where the overall experience is completely redesigned based on the end customer. He reimagines all flows and touchpoints, from start to finish and across the entirety of the distribution network, from purchases to transportation, including the management of returns, in order to create seamless, efficient and consistent journeys.

Passionate about innovation and transformation challenges that involve data, eco-responsibility and artificial intelligence, Philippe particularly appreciates collaborative problem-solving and advancing projects that involve multiple stakeholders.

In 2023, Philippe joined theURC to help retailers optimize and automate their merchandising and supply chain activities to become more competitive.

Senior advisor and consultant

Szu-Mae Yoon

Szu-Mae Yoon is a senior advisor and consultant based out of Asia.

Mae has over two decades of expertise across the Asia-Pacific region in marketing, strategic development, partnership development, brand and product design. She has held numerous leadership roles in Hong Kong, Singapore, Malaysia and Vietnam with organisations such as the AIA Group, Standard Chartered Bank and Prudential, where she led teams to design, build, and optimise distribution capabilities, opened new markets through acquisition and development of regional partnerships and the launch of innovative products. 

She has worked closely with CEOs and C-level executive teams to develop and execute their strategic plans, particularly priming them for transformation and sustainable growth. Mae is particularly passionate about harnessing innovation, technology and talent as competitive advantages.

 

Senior Director, Major Accounts

Franck Sauvage

With 30 years' experience in the commercial sector, Franck is a seasoned professional with extensive expertise in distribution and retailing. Prior to joining URC as Senior Director, Major Accounts, he held the key position of Commercial Director at URC's parent company, Univers Retail. Retail Universe  URC 

Previously in his career, Franck held crucial roles in sales growth for several companies including BNP Paribas (16 years), Financo (3 years), CAP INFO System Group (7 years), Carré de l'Habitat (1 year) and as an independent consultant (3 years).

Over the course of his career, Franck has acquired solid skills in sales performance strategies; business development; customer relationship management; supply chain management; omnichannel payment and collection; and operations supervision.

Over the course of his career, Franck has acquired solid skills in sales performance strategies; business development; customer relationship management; supply chain management; omnichannel payment and collection; and operations supervision.

Thanks to his impressive career and exemplary leadership, Franck Sauvage has become a respected reference in the retail and wholesale sector in France, and we now have the pleasure of working alongside him in Quebec, where he has decided to settle in 2023.

Let's start the discussion on your challenges and objectives.